Services

Communications Strategy.

Whether you’re facing an internal communications challenge, reviewing your product’s place in the market or looking to conduct a full communications audit, we have the right people to research your target audience and to create a strategy that will deliver real results. 

We work collaboratively with clients, supporting internal and external stakeholders to feed into the process and take ownership once the final objectives are met.

Internal communications

Great internal communications bring teams together to align with your strategic goals. Understanding organisational culture and how individuals and groups experience that culture builds trust, navigates change and creates lasting motivation.

We work with you and your stakeholders to understand challenges and barriers to progress. We will help you craft a narrative that supports everyone to understand and genuinely care about your audience’s needs, and roll that narrative out through trainings, workshops, events and multi-media messaging. We believe in authentic, honest and clear communication, where everyone can feel heard and supported within your company and across the agencies you work with.

Brand strategy

We support companies to express their values, mission and personality through our brand strategy service. We develop new brands as well as update and refresh existing brands through market research, competitor analysis and audience insight. We ensure that any brand development is driven by strategic thinking and audience testing with the aim of increasing brand engagement and loyalty.

Product development

Our team gathers insight and conducts stakeholder testing present cost-effective, practical and innovative responses to audience need. We have developed a range of products for clients including training and accreditation programmes, public information products, teaching packs, merchandise, fundraising products and behaviour change tools.

Our award-winning team of copywriters and graphic designers have worked on some of the world’s biggest brands, and they work closely with you to develop digital and print items that deepen relationships and deliver the right messages in the most persuasive and impactful way.

Communications audits

Understanding how your customer experiences the brand is key to auditing your communications.

Our team take an ethnographic approach to auditing commumincations, attending events, interviewing stakeholders, signing up for email journeys, and experiencing your brand from the inside. This allows us to critically analyse existing communications from the customer’s perspective and gain insight on what items and formats would be better placed to achieve your aims.

Get in touch.

To chat through an audience research or product brief, training course or creative project, email Tillie or Angharad. Or call Tillie on 07989 487 107.

We’d love to hear from you.

11 + 2 =

Get in touch.

To chat through an audience research or product brief, training course or creative project, email Tillie or Angharad. Or call Tillie on 07989 487 107.

We’d love to hear from you.

2 + 1 =

Tillie Harris Associates Ltd
is a registered company
in England and Wales.
Company No: 09475032

+44 (0)79 8948 7107

tillie@tillieharris.com