personal effectiveness COURSES

The Confident Communicator Course

To lead a team or to function effectively as a member of that team, you need to believe in what you say and be confident when you say it. In this one-day, hands-on course you will explore your own personal style of communication, identify your strengths and build on them. You will have plenty of opportunity to practice your new skills in a safe space and get feedback from your trainer. By the end of the day you will feel energised and excited to put your new communication skills in place.

You will cover:

YOUR PERSONAL BRAND OF CONFIDENCE
  • What confidence looks like and how it feels
  • Identifying your strengths as a communicator
  • Body language and personal style
  • Tone of voice, pace and volume
COMMUNICATING IN THE WORKPLACE
  • Active listening and responding
  • Assertive communication
  • Adjusting sentence structure for different personality types
  • Communicating in difficult situations
WRITTEN COMMUNICATION
  • The three types of writing and when to use them
  • Assessing relevance
  • Emails that get opened and read
  • How to give instructions people want to follow
PRESENTING TO GROUPS
  • How to ‘own a room’
  • Handling questions and responding to feedback
  • Supporting visual learners, auditory learners and kinaesthetic learners
  • Chairing meetings and handling discussion
ACTION PLANNING AND EVALUATION

Tillie Harris Associates Ltd
is a registered company
in England and Wales.
Company No: 09475032

+44 (0)79 8948 7107

tillie@tillieharris.com